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There are very low chances that our customer has to claim a refund as all the products are scanned, quality checked, and placed by our expert team. However, When you process the return and exchange, the refund will be issued to the customer within 3 days. You can only claim your refund on your PayPal, or any other platform where the actual payment was received when the order was placed.
Refund Terms and Conditions
30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange. This gives you plenty of time to decide if the item is right for you.
We have listed down some terms and conditions for the refund policy. Please make sure that you follow all the guidelines as stated:
If there is a mistake from our end and you received the wrong parcel, then you are totally enlighted to use the return policy.
The reimbursement of the price or payment will be done exactly through the same platform which was used to pay for the parcel by the customer.
The process of refund is completed in 3 days you will receive your refund money within 3 days time.
Sometimes bank process may take a few days, this can make the process last longer than 5 to 14 working days to receive your refund money back.
You get notified by our customer support team via email.
Exchange Terms and Conditions
We have managed to list down some terms and conditions for our customers to understand the process perfectly. These conditions are just to take measures of the originality of the product. You may go through these terms and conditions to claim your exchange of the product.
The product must be in its original form. Same as the original product which was delivered to the customer.
You may mention the valid reason for the exchange policy to be claimed.
Exchange is only valid when the size, color, or any feature is missing from what is mentioned on the website.
The whole procedure expense from shipping costs to redelivering costs has to be paid by the customer.
You must acknowledge our customer support team with a valid Tracking ID so that we may track your exchange order wisely.
The customized products which were particularly made for you will not be exchangeable because it is only made for you.
For any further questions you may reach out to our customer support team, they will guide you through the process.
Return and Exchange Policies:
At American Jacket Store, we are committed to your satisfaction. Our goal is to ensure that you are completely happy with your purchase. However, if your jacket doesn’t meet your expectations or you need to exchange it, we’ve made our return and exchange process simple and hassle-free.
Easy Return and Exchange Eligibility:
Timeframe: You can request a return or exchange within 30 days of receiving your order. We want you to love your purchase, and we understand that sometimes things just don’t work out.
Product Condition: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. This helps us ensure that the item can be resold or exchanged.
Free Exchanges: If you need a different size, we offer easy exchanges. Simply contact us within 30 days, and we’ll guide you through the process. Return shipping costs may apply, but we strive to make the exchange as seamless as possible.
Return Policy Guidelines:
To make your return or exchange as smooth as possible, please follow these guidelines:
30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange. This gives you plenty of time to decide if the item is right for you.
Condition of the Product: Please ensure the jacket is in its original condition, with no signs of wear, washing, or stains. The original tags should still be attached. This helps us process your return or exchange quickly.
Non-Returnable Items: Customized or personalized items are made specifically for you and cannot be returned or exchanged.
Easy Process: Simply contact our customer support team via email to start the return or exchange process. We’re here to help and will guide you every step of the way.
Tracking Information: For your peace of mind, please provide us with the tracking number once you’ve shipped the return. This helps us keep track of your return and process it faster.
Hassle-Free Return and Exchange Process:
If you need to return or exchange your jacket, just reach out to our customer support team via email. We’ll respond promptly and assist you with the next steps. Our goal is to make sure you’re satisfied with your purchase, whether that means an exchange, a return, or simply addressing any concerns you may have.