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Return and Exchange Policies:
At American Jacket Store, we are committed to your satisfaction. Our goal is to ensure that you are completely happy with your purchase. However, if your jacket doesn’t meet your expectations or you need to exchange it, we’ve made our return and exchange process simple and hassle-free.
Easy Return and Exchange Eligibility:
Timeframe: You can request a return or exchange within 30 days of receiving your order. We want you to love your purchase, and we understand that sometimes things just don’t work out.
Product Condition: To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. This helps us ensure that the item can be resold or exchanged.
Free Exchanges: If you need a different size, we offer easy exchanges. Simply contact us within 30 days, and we’ll guide you through the process. Return shipping costs may apply, but we strive to make the exchange as seamless as possible.
Return Policy Guidelines:
To make your return or exchange as smooth as possible, please follow these guidelines:
30-Day Window: You have 30 days from the date of delivery to initiate a return or exchange. This gives you plenty of time to decide if the item is right for you.
Condition of the Product: Please ensure the jacket is in its original condition, with no signs of wear, washing, or stains. The original tags should still be attached. This helps us process your return or exchange quickly.
Non-Returnable Items: Customized or personalized items are made specifically for you and cannot be returned or exchanged.
Easy Process: Simply contact our customer support team via email to start the return or exchange process. We’re here to help and will guide you every step of the way.
Tracking Information: For your peace of mind, please provide us with the tracking number once you’ve shipped the return. This helps us keep track of your return and process it faster.
Hassle-Free Return and Exchange Process:
If you need to return or exchange your jacket, just reach out to our customer support team via email. We’ll respond promptly and assist you with the next steps. Our goal is to make sure you’re satisfied with your purchase, whether that means an exchange, a return, or simply addressing any concerns you may have.